FAQ
Order Processing / Backorders
- Orders are processed and shipped Monday – Friday 9 AM – 3 PM (Based on availability in inventory)
- Orders placed after 3pm will be processed the next Business day.
- Inventory is updated daily, for back ordering an item we will notify you when the order is shipped.
Bulk Orders
Email
- Email us your Orders and we can process the request
- Attachments supported: csv or text files
In Stock / Out of Stock Items
| In Stock Items | Out Stock Items |
|---|---|
| Shipped as per Shipping Policy | Item will be back ordered (typically takes 7 Business Days then Shipped out to destination) |
Product Inventory
- We update our inventory daily.
Credit Card Merchants
| Merchants – Visa/MasterCard/American Express/Discover Accepted | ||
|---|---|---|
| Stripe/PayPal/Amazon Pay |
Refunds
Refunds are credited to the card used when the order was placed.
How to Return Items You Ordered
- Fill out the form below or email us with Subject: Return Order#. Please include your Order Number, to expedite the request
- After we have received the return request, we will process the request and provide return Shipping details and instructions.
- Please include the original packaging. Returns are subject to inspection before crediting. Merchandise that has been altered, etched, marked or is otherwise not in mint condition will not be accepted for credit.
- Please also include a copy of your order number or e-mail receipt in the package.
Return Policy
If your item is damaged or defective (If your item breaks on first or second use), or wrong item fulfilled by HoleCuttersDrillBits.com, you can return your product by contacting us below (most items can be returned within 30 days of receipt of shipment).
Returning a non-stock item for credit, a 20% restocking fee will be charged to your return. This policy also applies to shipments that are refused or returned after the product has been shipped. Return shipping costs are not refundable.
USA Shipping Rates & Policies
Business Days include Monday – Friday, excluding US Holidays
Shipping to USA only, no shipping outside USA
Free Standard shipping on orders over $100, reflected at checkout
| Destination | Standard Shipping (business days) | Two-Day Shipping (business days) |
|---|---|---|
| Contiguous U.S.A Only | 5 to 7 | 2 |
| Shipping Cost | $7.99 |
$12.50 |
Business & Shipping Hours: Monday – Friday 9:00 – 16:00 EDT
Facebook / Email
HoleCuttersDrillBits USA